A summary of the data Doctoshire collects, and why
Doctorshire needs to collect, process and store personal information about you in order to provide our service of connecting patients with the most appropriate healthcare provider, and for you to review them. Your healthcare provider may also contact you separately from Doctorshire to ask for your feedback.
If you are a healthcare provider, the personal data we will handle includes but is not limited to, age, gender, date of birth, contact details (telephone numbers and email addresses), details of your place of work, your qualifications, key search words, patient booking slots and/or languages spoken.
If you are a patient, the personal data we will process to facilitate your booking depends on your healthcare provider, but usually includes detailed personal information such as name, age, sex, date of birth, contact details (telephone numbers and email addresses) insurance authorisation code, address, details of your general practitioner, insurance policy and other relevant free text. If you receive a reply to one of your reviews, we’ll use your mobile number to let you know, unless you’ve asked us not to.
Protecting and sharing information
We only share identifiable information about patients to facilitate their care. Identifiable information about healthcare providers is shared as part of the reviews left by patients across the Doctorshire platform, which are generally available to the public. We may also share publicly available review data with insurance providers.
If our business is sold, we will transfer your data to the purchaser because we have a legitimate interest to ensure our business can be continued by the buyer. We may also be required to disclose your data if we are under a legal obligation to do so. Unless we are prevented from notifying you (such as by a court order) we will always notify you before we disclose your data in this way.
Like other companies, we use multiple companies to provide payment processing, maintenance, hosting and database management services to us. These companies have access to your data (but they have signed strict contracts under which they can only use your data in the way we tell them to).
How long do we hold your data for?
Where you sign up as a patient or a healthcare provider we will store your data for a period of 5 years from the date the contract between us has been terminated.
Where you are only receiving technical or marketing information from us, we will store your contact details until you unsubscribe, or withdraw your consent to receive these communications from us. Please keep in mind that very limited details (your email address) may be retained by us in accordance with data protection law to ensure we don’t contact you again.
Where you provide information in connection with reporting a problem with our service, we will store any such information for as long as reasonably required to fix such a problem and prevent any future occurrences but in any event, no longer than 5 years.
Where you contact us and we keep a record of that correspondence we will keep that for as long as is reasonably required.
Your rights under data protection law
You have various other rights under applicable data protection laws, including the right to:
- access your personal data (also known as a “subject access request”);
- correct incomplete or inaccurate data we hold about you;
- ask us to restrict our handling of your personal data;
- ask us to transfer your personal data to a third party;
- ask us to erase the personal data we hold about you;
- ask us to remove the public profile and details we hold about you;
- withdraw your consent to us handling your personal data.
Privacy law is often complicated, and whether these rights are available to you sometimes depends on the types of data we are handling about you. If you would like to exercise any of these rights, please contact us at [email protected].
Doctorshire.com lists details of medical practitioners in the UK and permits users to read and submit patient reviews and recommendations and to share their experience with the relevant medical practitioner by publishing the same on the Site. The information on the Site is collated via a variety of third party sources as well as internally by members of our team. All information on the Site is publicly available. This includes medical practitioner details such as location, specialities, insurance accepted and gender and contact details.
Doctorshire.com uses this public data to generate the records published on the Site. The information contained within these records is available not only from registries directly but also via various data services and business directories, both on-line and off-line.
While we understand some individuals have reservations about being listed, we carry no information that is not available elsewhere in the public domain, we are happy to amend any inaccurate details, or to remove information following a written request from the person who is the subject of the information.
If this is the case, we ask that any discrepancies are reported using the "Contact Us" link on our website, in order to be investigated by the relevant data team immediately.
If an individual wishes to prevent their record appearing in search engines, we can remove the record from our website and add a noindex tag to prevent search engines returning that particular record within the search results.
We are permitted to place these cookies without your prior consent, but you can block all cookies, including essential cookies by changing your browser settings. Please note if you block all cookies, you might not be able to see or access all parts of our Site.
The other types of cookies we use are non-essential cookies. We use these to help us make improvements to our Site and services like Google Analytics.